To enter a new workorder, start in Section 3.5, “Map”, digitize the workorder's area of interest using the workorder tool and click on the Accept Area of Interest link.
Fill in the following workorder information:
Network Type: The network that the workorder is dealing with (water or waste water).
Type: The type of problem that is reported in this workorder. One of the following:
Leak - A leak in the network.
No Water - Customer receives no water. Only applicable for water supply. In case a leak is causing the customer not to receive water, the type "No Water" shall be used.
This also includes cases where the customer is receiving less water than expected or the service pressure is low.
Pollution - Polluted water is received by the customer. Only applicable to water supply. In case a leak is causing a pollution, the type "Pollution" shall be selected.
Other - A workorder that cannot be described by the other types. In this case an additional description of the problem shall be added to the Location Description field.
Blockage - A blockage is troubling the network operation. Applicable to water and waste water networks. If the customer receives no water and a blockage is suspected as the cause, "Blockage" shall be selected.
Flooding - Flooding was caused by water or wastewater networks.
Damaged Installation - A part of the network is damaged and needs replacement or repair.
Illegal Use - The network is used illegally. Applicable to water and wastewater networks.
Wrong Bill - The customer thinks that the issued bill is wrong.
No Bill - The customer didn't receive a bill.
Wrong Reading - The customer thinks that the reading figure on the bill is wrong.
Subscription Change - The customer wants to change the subscription.
Unregistered Payment - A payment wasn't registered.
Complainant: The name of the person that provided the information for this workorder. Shall be contacted later on if additional information is needed.
Telephone: Contact information for the complainant - telephone number or email address.
Location Description: Additional information that describes location and nature of the problem. E.g. "The leak can be found under the big oak tree"
Date Received: The date and time when the workorder was received. The system provides a default value, but this value has to be adjusted e.g. when the system was down or the workorder is not entered directly to the system.
Click the Section 3.10, “Print Workorder”.button once the information has been entered in order to go to